FAQ

1
Compliance - Do you show APR?
Yes. TILA Compliance requires APR to be shown on the results screen for every calculation. To enable it, just add your APR-related fees in your account settings.

Once enabled, APR will be displayed for every calculation. This includes upfront and monthly MI fees as long as they apply.
2
Compliance - Can I insert my own legal disclaimers?
Absolutely. This is completely configurable, and can be updated at any any time.
3
Compliance - Is the Equal Housing Logo displayed?
Certainly.
4
What phones do you support?
All iPhones and Android phones. Between the two systems, 97% of the U.S. market is covered.
5
How does my app get distributed?
When you sign up, you will get an installation link. Send that link to clients and associates. When they tap on it, they will be directed to either the App Store or Google Play depending on what kind of phone they have. Once they install and open the app, your info is automatically populated.
6
Do I have to hand out an "activation code"?
No. Distribute the app with your installation links, and we'll take care of the rest.
7
Can I track who is using my app?
Yes. We provide live analytics to give you up-to-date information on who is using your app and when. We'll also show you what calculations were performed, and the exact numbers from those calculations.
8
Do I actually get an app? Or is it a web page?
Both the Android and iOS versions of your app are real apps. Meaning they are fast, and are real apps that get installed on your phone.
9
Do you offer co-branding?
Yes. You can co-brand with an unlimited number of partners if you select the plan with this option.
10
Do my clients and realtors have to understand how MI works to get an accurate calculation?
Your clients and Realtors will see what MI will cost on the calculation results screen, but they don't need to worry about how the calculation is done, or what the current rates are.
11
Do my clients and realtors have to understand how MI works to use my app?
Nope. We keep up with the latest MI Rates and Guarantee fees for FHA, USDA, Jumbo, and VA loans. All of these calculations are handled in the background, so your clients and Realtors can see what MI will cost on each loan, but they don't need to worry about how the calculation is done, or what the current rate is.
12
How much branding does the Corporate Solution really offer for my company?
A completely themed app is released for your company in the App Store and Google Play, a custom icon is created, and the website is themed and branded so even your LO's will feel as though it's your internally built app when they log in to view their live analytics. Emails are customized to your company. LO management is available, so an administrator can add or remove LOs at their own convenience.
13
Can I pay for a year up front?
Sure. This is an option that you can select when signing up. If you sign up, and then would like to pay for a year, just reach out and we'll take care of it.
14
Can the calculator handle hazard insurance and taxes by a percentage?
Yes. This is completely configurable from your account settings.
15
Can I change my photo, address, and license information when I want?
No problem. Just log into your account, and update your settings. Shortly after, your app will reflect the changes.
16
I don't do Rural loans. Can I hide the USDA calculator so my clients aren't confused?
Yep. Just go to your account settings page, select the Rural Calculator, and flag it as hidden.
17
How long does it take to get my app after I sign up?
No more than 5 minutes.
18
Is there a limit to the number of people I can share the app with?
We place no limits on the number of people who can install your app.
19
How stable is your service?
We guarantee a 99.9% uptime, and have servers in the East, Mountain, and Pacific Timezones, to ensure if there were ever a disaster, it would have to shut down the entire country to slow you down.
20
Do you require a contract?
We offer the service on a month-to-month basis. If you are dissatisfied, you are free to stop anytime. We have chosen this model because it motivates us to continue making the best product possible.

Contracts are required for Corporate Accounts

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Have more questions? Give us a call at 1.855.684.2777 or email us at sales@simplenexus.com

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